Terms & Conditions

 Kindly review our booking policy and terms and conditions below. Please note that by booking an appointment you are accepting our terms and conditions.

Booking and Cancellation policy

  • All bookings are made online or by phone. You will receive an email confirmation and a reminder SMS or text unless you choose to opt out of communications. Bookings are not confirmed until a deposit payment has been made & an email confirmation has been sent.

  • Cancellations can be made by phone, email or in person at least 48 hours prior to your scheduled appointment. We would appreciate it if you could do so, as soon as you know, to avoid confusion and to make necessary adjustments.

  • If a minimum of 48 hours’ notice has not been given for cancellation of a treatment or appointment, the initial consultation fee of £30 will be deemed non-refundable. You will need to pay another deposit fee in order to book a new appointment.


Appointment, Consultation and Treatment 

  • All clients are required to provide contact details; including address, telephone and email in order to secure an appointment.

  • New patients are seen for consultation and assessment; except in exceptional circumstances, with prior arrangement, we do not offer treatment on the first visit

  • For your initial consultation we recommend you arrive about 10 minutes before your appointment time. We require all patients to complete a detailed history form at their first appointment, this is necessary to inform the treatment planning process.
    All information will be treated as confidential and protected in accordance with Data Protection legislation

  • THEAMANDA Clinic initial consultations have a £30 fee (excluding virtual consultations), which is redeemable against treatment costs.

  • Please do NOT attend the clinic for an appointment if you are unwell or have any symptoms of COVID. If you are unsure, please call the clinic and discuss with Ms. Amanda Fidelis. Many treatments are contraindicated if you are unwell; this includes active dental & sinus infections, fever, colds, cold sores & local skin infections.

  • All new clients will be requested to complete a Client Consultation form or pre-treatment form before our clinicians can perform any treatments on you. Failure to do so will result in us refusing to perform any treatments. Please advise us of any health conditions, allergies, or injuries which could affect your service when completing this form. It is your responsibility to let us know of any changes in your circumstances before your treatment goes ahead.

  • A full medical history, cosmetic history and facial assessment is required before treatment. If our practitioners feel that on the day of treatment the client is not suitable or would not benefit from the treatment being delivered, the treatment will not go ahead, and any initial deposits will be refunded. All information will be treated as confidential and protected in accordance with Data Protection legislation.

  • New patients are seen for consultation and assessment; except in exceptional circumstances, with prior arrangement, we do not offer treatment on the first visit

  • Routine review appointments are offered after treatment as a courtesy. No additional treatment or ‘top up’ is provided free of charge.

  • Free top up for toxin is only offered within a review period of 2-3 weeks post treatment.

  • Unfortunately, we are unable to offer treatments to people less than 18 years. Due to the nature of the treatments, we provide. Also, we politely request that you refrain from bringing children with you to the clinic for health and safety reasons.


Payment

  • Consultations: £30 – redeemable against treatment or purchase.

  • You will be advised of the full costs of any treatment plan proposed and agreed, including that of any maintenance treatment, before any treatment is undertaken.

  • Payment is taken, in full at the time of treatment.

  • The clinic accepts major debit and credit cards and cash.


Refunds

Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of:

  • Consultation and assessment.

  • Provision of information and advice.

  • Safe treatment with evidence-based products.

  • Follow up appointments and aftercare advice and support as appropriate.

Whilst we undertake to provide excellent service; factual, honest and ethical advice, safe, expert treatment in experienced hands and only the best products, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations or you change your mind after commencing treatments.

Skin care products are non-returnable/refundable.

Feedback​

  • As part of our continual growth and improvement of services we would like to hear your views on what you think we do well and where we can make improvements.

  • You may submit feedback verbally, via phone or email alternatively you will be sent an email regarding the improving of our services feedback form.

  • Feedback information that you have provided is treated as confidential and managed according to privacy obligations.


Complaints
Although we seek to offer you the highest level of service, if do have cause for complaint please email info@themandaclinic.com. A copy of our Complaints Policy & Procedure is available on request.